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Saturday, October 6 • 3:45pm - 5:00pm
#345 Building the Airplane While Flying: Managing Change in a Changing Environment

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Both projects and leaders need to be fast, flexible, data-driven, and focused on both the short and long term. They must also deliver outcomes during prolonged change and uncertainty. With increasingly global, virtual, complex, and nimble organizations, we need an updated way to effectively engage users in large-scale transformations even amidst ongoing changes in project scope, strategic objectives, organizational context, and industry trends. We will share communication and engagement techniques to encourage higher acceptance and adoption.

At the conclusion of this session, participants will be able to:
(1) employ techniques to surface early pockets of resistance and set expectations that “backward” steps are part of a cycle;
(2) explain how to communicate with various user groups and team members, using the language of probabilities, as facts change.

avatar for Scott Healy

Scott Healy

Managing Director, CRA, Inc.
Scott Healy is a managing director in the strategic communication practice at CRA. As a change management and communications consultant and a former non-profit CEO, Mr. Healy has advised leaders in more than a dozen industries to drive employee and customer engagement, align and train... Read More →
avatar for Diana Hong

Diana Hong

Managing Director, CRA, Inc.
Diana Hong is a managing director in the strategic communication practice at CRA. She advises organizations on effective employee and change communication, with emphasis on virtual teams, social media, project management, financial operations, corporate performance, and business technology... Read More →

Saturday October 6, 2018 3:45pm - 5:00pm PDT
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